We understand how important it is for you to receive your order on time! Once your order is placed, it goes through a processing phase, which typically takes 2-3 business days depending on the item availability and order volume. After your order is packed and ready, we generate a tracking number and hand it over to our shipping partners. You will receive an email and SMS notification with your tracking details, which you can use to monitor the shipment’s progress.

If your order is delayed, please check the tracking number first to see the latest updates. If there are no updates for more than 5 days, kindly reach out to support@zikoswift.com, and we will investigate with the courier.

Tracking your order is easy! Follow these steps:

1. Check your email – Once your order is shipped, you’ll receive a tracking number.

2. Go to the tracking page – Visit the [Order Tracking Page] on our website.

3. Enter your tracking number – Input the tracking number in the field provided and click “Track.”

4. View the status – The system will display the most recent updates about your package’s location and estimated delivery date.

If your tracking number does not update within 24-48 hours, don’t worry! It sometimes takes time for the courier to scan and upload data.

We strongly advise that you double-check your address before placing an order. However, if you realize that you need to change your address after ordering, please contact support@zikoswift.com immediately. If the package has not been processed, we may still be able to update your address.

Once an order is shipped, we are unable to change the delivery address. In this case, you can try reaching out to the courier directly to request a reroute, but this is not guaranteed.

The estimated delivery time depends on several factors, including your location, the shipping method selected, and carrier logistics. Below are general shipping timelines:

• Standard Shipping: Estimated delivery within 5-10 business days after processing.

• Express Shipping: Estimated delivery within 2-5 business days after processing.

Delays may occur due to customs clearance, high shipping volume, weather conditions, or logistical issues. If your order is significantly delayed, please contact us for assistance.

We partner with reliable and efficient couriers to ensure your package arrives safely and on time. Our main shipping partners include:

• DHL – Fast international shipping with real-time tracking.

• FedEx – Secure and reliable for both domestic and international shipping.

• UPS – Ideal for express deliveries.

• Local Couriers – For last-mile delivery in specific regions.

The choice of courier depends on your location and the type of shipping you select at checkout.

Shipping delays can sometimes happen due to reasons beyond our control, such as:

• Customs clearance issues

• High volume during peak seasons (e.g., Black Friday, holidays, etc.)

• Weather disruptions

• Incorrect shipping details

If your package is delayed, we recommend:

1. Checking your tracking information to see the latest updates.

2. Waiting 48 hours for any new tracking updates.

3. Contacting the courier directly for further details.

4. If the delay exceeds 10 days, please email us at support@zikoswift.com so we can investigate the issue.

Yes! ZikoSwift proudly ships to various countries worldwide, with a special focus on Nigeria and Africa. We are expanding our logistics to include more international destinations.

However, please note:

• Some countries may have import duties and taxes that the customer must pay upon delivery.

• International shipping times may vary depending on customs clearance and local courier efficiency.

You can cancel your order only if it has not been processed. Once an order is in the shipping phase, it cannot be canceled.

To request a cancellation:

• Contact support@zikoswift.com as soon as possible with your order number.

• If your order is still in processing, we will issue a full refund.

• If the order has already shipped, you will need to wait for it to be delivered and then follow our return policy.

Some countries require customers to pay import taxes or duties upon delivery. These charges are set by local governments and are not included in your order total.

• You will be responsible for any customs fees.

• Some courier services, like DHL, may allow you to pay customs fees online before delivery to speed up the process.

If you are unsure about your country’s customs regulations, we recommend checking with your local customs office before placing an order.

10. What if my package is lost or damaged?

We take great care in packaging and shipping, but in rare cases, packages may be lost or damaged. If this happens:

• If the package is lost, first check the tracking details and confirm the delivery status. If it shows “delivered” but you haven’t received it, check with your neighbors or building management. If it’s still missing, contact the courier for further details.

• If the package is damaged, take clear photos of the damage and send them to support@zikoswift.com within 48 hours of receiving the package.

We will investigate the case and, if necessary, issue a replacement or refund.

Currently, we do not offer specific time slots for delivery. Our courier partners deliver between 9:00 AM and 7:00 PM, depending on their local delivery schedule. If you miss a delivery, the courier may attempt another delivery or leave a pickup notice.

If you are not available when the courier arrives:

• The courier will attempt delivery again on the next business day.

• If they are unable to deliver after two attempts, your package may be held at a local pickup center for 5-7 days before being returned to us.

To avoid missed deliveries, we recommend providing a shipping address where someone will be available to receive the package.

At the moment, we do not offer same-day delivery. However, we provide express shipping options for faster delivery.

At ZikoSwift, we offer multiple payment options to ensure a seamless shopping experience. You can pay using:

✅ Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
✅ Bank Transfers: Available for bulk orders and business customers.
✅ Mobile Payments: Apple Pay, Google Pay.
✅ Cryptocurrency: Bitcoin, Ethereum, and select stablecoins.
✅ Cash on Delivery (COD): Only available in select locations.

For international customers, the available payment methods may vary depending on your location. If you experience payment issues, please contact us at support@zikoswift.com.

Yes! We use SSL encryption to protect your payment details and ensure secure transactions. Additionally, we comply with PCI-DSS (Payment Card Industry Data Security Standard), which means your information is processed through secure payment gateways and never stored on our servers.

If you receive a suspicious payment request claiming to be from ZikoSwift, do not provide your details. Instead, report it to support@zikoswift.com immediately.

There are several reasons why a payment might be declined:

❌ Insufficient funds – Check your bank balance and try again.
❌ Card restrictions – Some banks block online or international transactions. Contact your bank to enable these features.
❌ Incorrect details – Ensure you entered the correct card number, expiration date, and CVV.
❌ Bank fraud protection – Your bank might flag the transaction as suspicious. If this happens, contact them to approve the payment.

If you still face issues, try another payment method or contact us for help.

Currently, we do not support PayPal. However, we are working on integrating it soon. In the meantime, you can use other payment methods like credit/debit cards or mobile payments.

Yes! We offer buy now, pay later options through our payment partners. Depending on your location, you may see options like:

• Klarna – Split your payment into 4 interest-free installments.

• Afterpay – Pay over 6 weeks with zero interest.

• Local BNPL providers – Available in certain regions.

These options will appear at checkout if eligible.

Yes! After a successful payment, you will receive an email with an order confirmation and invoice attached as a PDF. If you do not receive it within 24 hours, please check your spam folder or contact us.

We want you to be completely satisfied with your purchase! If you’re not happy, you can return eligible items within 30 days of delivery.

Return conditions:
✅ Item must be unused, unworn, and in original packaging.
✅ Must include all accessories, manuals, and tags.
✅ Return shipping costs are the responsibility of the customer (unless the item is defective).

To start a return, follow these steps:

1️⃣ Go to the Returns Portal on our website.
2️⃣ Enter your order number and email address.
3️⃣ Select the item(s) you want to return and the reason.
4️⃣ Follow the instructions to generate a return shipping label.

Once we receive your return, we will inspect it and process a refund within 5-7 business days.

Once your return is approved, refunds are processed within:

• 3-5 business days for credit/debit cards.

• 1-3 business days for mobile payments.

• Up to 7 business days for bank transfers.

You will receive a confirmation email once the refund is issued.

If you receive a damaged, defective, or incorrect item, please email support@zikoswift.com within 48 hours of delivery. Attach clear photos of the issue, and we will arrange a replacement or refund at no extra cost.

If you’re a manufacturer or supplier looking to sell on ZikoSwift, follow these steps:

1️⃣ Visit the Seller Registration Page.
2️⃣ Fill out the application with your business details.
3️⃣ Submit required documents (business license, product images, etc.).
4️⃣ Our team will review your application within 5-7 business days.
5️⃣ Once approved, you’ll receive login details to manage your storefront.

Currently, ZikoSwift does not charge a membership fee for sellers. However, we take a small commission on each successful sale. The commission percentage depends on the product category and will be clearly stated in your seller dashboard.

Once approved as a seller, you can upload products by:

• Logging into the Seller Dashboard.

• Clicking “Add New Product.”

• Filling in details like product name, description, price, and stock quantity.

• Uploading high-quality images (at least 1000×1000 pixels).

• Saving and publishing the product.

Our team will review new products before they go live.

We operate on a secured payment system to protect both buyers and sellers. Payments are released 7 days after the product is delivered to ensure buyer satisfaction.

Payout methods include:

• Bank transfer

• Mobile wallet transfer

You can check your earnings and upcoming payouts in the Seller Dashboard.

Yes! Sellers can create discounts, promo codes, and flash sales. You can do this by:

• Going to the Promotions Tab in your dashboard.

• Selecting “Create New Promotion.”

• Choosing the discount type (percentage, fixed amount, buy one get one free, etc.).

• Setting the duration and terms.

If a buyer wants to return a product, the request will be reviewed. If the return is approved:

• The item will be shipped back to you or our warehouse.

• Refunds will be deducted from your balance.

Sellers are not responsible for returns due to courier damage, but faulty or misrepresented products may be eligible for return at the seller’s expense.

We offer priority support for sellers. You can contact us via:

📧 Email: support@zikoswift.com
📞 Phone: +86 195 6015 3844
📝 Live Chat: Available in the Seller Dashboard